Return Policy
At ThePetMart, your satisfaction is our priority. If you or your furry friend are not completely happy with your purchase, we’re here to help.
Return Window
Returns are accepted within 20 days of the delivery date.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, in its original packaging, and in resalable condition.
- Return request must be initiated within 20 days of receiving the product.
Non-Returnable Items
- Excessively used toys or accessories
- Pet food or treats
- Personalized/customized items
How to Initiate a Return
- Email us at ThePetMart3@gmail.com with your order number and reason for return.
- Our team will confirm your request and share the return shipping details.
- Once we receive and inspect the returned product, a refund or exchange will be processed.
Refunds
- Refunds will be credited to your original payment method within 5–7 business days after inspection.
- Shipping charges (if any) are non-refundable.
Exchanges
We are happy to offer exchanges for defective or damaged items. Contact us within 48 hours of receiving the item for a hassle-free replacement.